Interaction Analytics

Remove points of friction and automate customer journeys with a deeper, more precise understanding of interactions on any channel using Snorkel Flow.

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Case Study —

Enterprise AI Made Practical

Enterprises ranging from Fortune 50 banks to global biotech, telecommunications, and insurance providers use Snorkel Flow to put AI to use.

10-10x

Speedup in Training Data Creation

10-100x

Speedup in Training Data Creation

+0%

Accurate ML Models

+90%

Accurate ML Model

Minutes0

to Customize ML Models

Minutes

Speedup in Training Data Creation

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Understand Every Customer Interaction

Build precise interaction analytics using Snorkel Flow trained using your own interaction data. Go beyond brittle, off-the-shelf software trained on generic customer interactions–no costly manual labeling required.

Is this an all inclusive resort? [PRICE]
How far are you from the airport? [LOCATION]
Is parking free at this hotel? [FACILITIES]
Are dogs allowed? [RULES]

High-Accuracy Models

Reduce errors by using large amounts of your own interaction data to train ML models with industry- or business-specific attributes

Faster, Lower-cost Extraction

Use programmatic labeling to train models that extract custom attributes in minutes instead of spending weeks or months on expensive hand-labeling.

Is the customer query about a fraudulent charge?

What products were recommended by the agent in the call?

Is there any confidential information in this email?

PHONE TRANSCRIPTS

CHAT

SOCIAL POSTS

REVIEWS & SURVEYS

Rapidly Adaptable

Rapidly build apps that adapt to new attributes in a fraction of the time. Retrain models with ease to changing input data or business objectives.

Private and Secure

Process complex issues for any type of analysis while keeping customer data private and secure. Avoid shipping data for off-premises manual labeling.

SENTIMENT

INTENT

COMPLIANCE

TOPIC

TEMPORAL

Why Snorkel Flow —

A Radically New Approach to AI

Conventional AI approaches rely on generic third-party models, or brittle rule-based systems, or armies of human labelers. With Snorkel Flow, programmatically labeling unlocks a new workflow that accelerates AI app development.

With Snorkel Flow

Customize state-of-the-art models by training with your data & adapt to changing data or goals with a few lines of code.
Leverage cutting-edge ML to go beyond simple rules, and retain the flexibility to audit and adapt.
Label thousands of data points programmatically in hours, while keeping your data in-house and private.

With Conventional Approaches

Pre-trained vendor models often don’t work on your data, no way to customize, adapt, or audit.
Rules-based approaches often don’t perform well on complex data or adapt easily to changes in data or goals.
Hand-labeled ML is hugely expensive, with often no way to iterate and adapt, be privacy compliant, audit, or reuse.

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How Snorkel Flow Works —

An End-to-end ML Platform Centered Around Data

Designed to accelerate AI application development by removing the training data bottleneck.

01

Label & Build

Label and build training data programmatically in hours without months of hand-labeling

02

Integrate & Manage

Automatically clean, integrate, and manage programmatic training data from all sources

03

Train & Deploy

Train and deploy state-of-the-art machine learning models in-platform or via Python SDK

04

Analyze & Monitor

Analyze and monitor model performance to rapidly identify and correct error modes in the data

Platform details

Solutions —

AI Use Cases

Build and deploy use cases previously blocked by training data by combining state-of-the-art ML with industry-specific best practices and flexible API-based integrations using Snorkel Flow.

INSURANCE

Risk Classification

Classify policy documents on the basis of the behavior or occupation to assess risk.

TELECOM & CYBER

Customer Segmentation

Build customized promotions by analyzing customer behavior and demographics.

HEALTHCARE

Clinical Trial Matching

Determine clinical trial candidates by categorizing patient records.

FINANCIAL SERVICES

News Analytics

Extract entities, events, and relationships to improve investment and risk strategies and more.

TELECOM & CYBER

Interaction Analytics

Understand every customer interaction deeply by analyzing chats, emails, and tickets.

FINANCIAL SERVICES

Financial Spreading

Manage credit risk by collecting financial and non-financial data in any format from statements.

SOFTWARE

Search Engine Optimization

Identify named entities in customer search queries and optimize content on websites.

RETAIL

Product Recommendation

Enhance recommender systems by identifying entities (price, keywords, etc.) in product descriptions.

FINANCIAL SERVICES

Contract Intelligence

Extract and organize data from a wide variety of complex contracts efficiently.

RETAIL

Product Catalogs

Extract product attributes from tables, lists, and forms for cataloging.

SOFTWARE

Email Filtering & Routing

Classify emails to remove spam and route queries to the correct channels.

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