Snorkel AI Standard Professional Services Terms

Last Updated: October 8, 2021

These Snorkel AI Standard Professional Services Terms (the “Professional Service Terms”) apply to any agreement between Snorkel AI and Customer that references these Professional Service Terms (the “Agreement”). Any capitalized terms used but not defined herein will have the meanings prescribed to them in the Agreement. These Professional Services Terms describe Snorkel AI’s standard professional services offerings, which will only be provided to Customer to the extent expressly set forth in an Order Form.

  1. Workshops & Training Sessions. Snorkel AI will provide Customer-specific training workshops of durations and for the number of participants to be agreed between the Parties regarding usage of Snorkel Flow (each a “Workshop”) in settings directly relevant to Customer’s use case, data, and machine learning task types, which generally will follow one of the two following forms:
    1. Snorkel-Hosted Proxy Data Workshop:
      1. Snorkel AI will provide Customer’s Workshop participants with Snorkel Flow instances hosted by Snorkel AI, and accessible via web browser, with non-private proxy datasets and tasks relevant to Customer’s use cases, data, and machine learning task types (the “Training Instances”), in order to facilitate training interactions around these datasets without data privacy boundaries.
      2. Snorkel AI will host a Workshop using the Training Instances lasting up to two days (or a series of incremental sessions amounting to the same total amount of time) and conducted either on-site at Customer facilities or via video conferencing session, consisting of a mix of lectures, tutorials sessions, and open sessions for guided usage of the Training Instances along with open Q&A.
      3. Snorkel AI will optionally make the Training Instances available for Customer usage for up to one week (five business days) after the Workshop, under the condition that Customer’s users participate in a one-hour feedback session at the conclusion of this access period.
    2. Customer-Hosted Workshop:
      1. Snorkel AI will run a Workshop using the Customer’s Snorkel Flow installation (the “Customer Instances”) lasting up to two days (or a series of incremental sessions amounting to the same total amount of time) and conducted either on-site at Customer facilities or via video conferencing session, consisting of a mix of lectures, tutorials sessions, and open sessions for guided usage of the Customer Instances along with open Q&A.
        Snorkel AI will additionally provide shorter training sessions, similar to but shorter and more specifically-targeted than the above Workshops, at a reasonable cadence on Customer request.
  2. Usage Support. Snorkel AI will additionally use commercially reasonable efforts to provide on-site sessions and/or video conferencing sessions at a regular and reasonable cadence, offering guidance and training for Customer-specific usage of Snorkel Flow.